Privacy Policy

Crystal Chimney Restaurant
Last Updated: 29-09-2025

Crystal Chimney Restaurant (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://crystalchimneyrestaurant.com or use our services.

1. Information We Collect

When you use our website, place an order, or make a payment, we may collect the following information:

  • Personal Information: Name, email, phone number, billing/shipping address.

  • Technical Information: IP address, browser type, device information, cookies.

  • Order Details: Food items ordered, transaction history, preferences.

2. Use of Information

We use your information for the following purposes:

  • To process and deliver your orders.

  • To facilitate secure online payments through Razorpay.

  • To communicate updates, offers, or promotions (if you opt-in).

  • To improve our services, website, and customer experience.

  • To comply with applicable laws and regulatory requirements.

3. Payment & Security

  • We use Razorpay as our third-party payment gateway.

  • Razorpay collects and processes your sensitive payment information using industry-standard encryption and PCI-DSS compliant practices.

  • We do not store or have access to your full card/bank details.

  • You can read Razorpay’s privacy policy here: https://razorpay.com/privacy/.

4. Sharing of Information

We do not sell or rent your personal data. Your information may be shared only with:

  • Payment Partners (Razorpay): To process payments securely.

  • Delivery Partners: To deliver your orders.

  • Legal Authorities: If required by law or to protect our rights.

5. Data Retention

  • We retain your personal and transaction data only as long as necessary for legal, tax, or business purposes.

  • You may request deletion of your personal data by contacting us at contact@crystalchimneyrestaurant.com.

6. Cookies

Our website may use cookies to:

  • Enhance browsing experience.

  • Analyze website traffic.

  • Customize user preferences.
    You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Opt-out of marketing communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Updates to Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Crystal Chimney Restaurant
📍 Address: 17, Chittaranjan Ave, Opposite Emall, Esplanade, Chandni Chawk, Bow Barracks, Kolkata, West Bengal 700001
📞 Contact: +91 33 2237 9584
📧 Email: contact@crystalchimneyrestaurant.com
🌐 Website: https://crystalchimneyrestaurant.com