Terms & Conditions

Crystal Chimney Restaurant
Last Updated: 29-09-2025

Welcome to Crystal Chimney Restaurant. By using our website https://crystalchimneyrestaurant.com or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • This website is operated by Crystal Chimney Restaurant, located at:
    17, Chittaranjan Ave, Opposite Emall, Esplanade, Chandni Chawk, Bow Barracks, Kolkata, West Bengal 700001.
  • By accessing our website or availing our services, you accept these Terms & Conditions, along with our Privacy Policy, Refund & Cancellation Policy.
  • These terms apply to all users, including visitors, customers, and third parties.

2. Services Offered

  • We provide dine-in, takeaway, and food delivery services.
  • Menu items, prices, and availability may change at any time without prior notice.
  • All images used on the website are for illustration purposes only; the actual product may vary.

3. Orders & Payments

  • Orders can be placed via our website, phone, or in person.
  • Full payment is required to confirm online orders.
  • Payments are processed securely through Razorpay. We do not store your card/bank details.
  • In case of payment failure, the order will not be processed.

4. Pricing & Taxes

  • All prices listed are in Indian Rupees (INR).
  • Prices are inclusive/exclusive of applicable taxes, which will be shown at checkout.
  • Delivery charges (if any) will be added to the final bill.

5. Cancellation & Refund Policy

  • Orders once placed cannot be cancelled after they are confirmed.
  • Refunds will only be provided in cases of:
    • Payment deducted but order not received.
    • Wrong or incomplete order delivered (subject to verification).
  • Refunds will be processed via the original mode of payment within 7–10 working days, as per bank/payment gateway timelines.

6. Delivery Policy

  • Delivery timelines may vary based on location, traffic, and availability.
  • We are not liable for delays due to unforeseen events (weather, strikes, traffic issues).
  • Customer must provide accurate delivery details. We will not be responsible for failed deliveries due to incorrect address/contact details.

7. User Responsibilities

  • You agree to provide accurate, complete, and updated information while placing an order.
  • You shall not use our website for fraudulent transactions or unlawful activities.
  • Misuse of our services may result in suspension or termination of your account/orders.

8. Intellectual Property

  • All content on this website (logo, name, menu, images, design, and text) is the property of Crystal Chimney Restaurant.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

  • We strive to provide quality food and services, but we are not liable for:
    • Any allergic reactions or health issues caused by ingredients.
    • Any indirect, incidental, or consequential damages.
  • Customers are advised to check ingredients for allergies before consumption.

10. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

11. Contact Us

For queries or support, please reach us at:

Crystal Chimney Restaurant
📍 Address: 17, Chittaranjan Ave, Opposite Emall, Esplanade, Chandni Chawk, Bow Barracks, Kolkata, West Bengal 700001
📞 Contact: +91 33 2237 9584
📧 Email: contact@crystalchimneyrestaurant.com
🌐 Website: https://crystalchimneyrestaurant.com